Community Activity

WiFi 6 or 7 adapter for PC/Laptop/MacBook

I am currently on BT with a Smart Hub 2 and considering upgrading my router to an EE Smart Hub Pro Router Tri-Band 6GHz 5GHz 2.4GHz (from eBay). When using this router, does upgrading your PC or laptop WiFi hardware to 6 (or 7) via a plug-in USB adap...

dazzlr by Investigator
  • 137 Views
  • 14 replies
  • 7 Helpful

No idea what they are on about

Thanks for making it simple and clear. Do I have EU roaming now or not ?Better log in to check.. oh thanks EE. Not sure how you can be any more useless...

Screenshot_2025-04-25-13-30-24-19_0ce57feeccaa51fb7deed04b4dbda235.jpg Screenshot_20250425_132711EE.png

BT to EE - Cannot Setup WiFi Controls

I moved from BT to EE a while back & I still cannot 'Set up WiFi Controls' via the EE app. When I select this option, the app just spins and nothing ends up loading for it.Is this still an issue with me still technically being on a BT router? EE sent...

Resolved! Smart Devices Won't Stay on Wifi Connection

I have noticed, over the last few days, that a number of my smart devices have dropped their WiFi connection. On re-connecting them they stay connected to WiFi for a few minutes but drop off again.I have EE Smart Hub on f/w version r2.68.18-R-1303195...

c0ntax by Established Contributor
  • 199 Views
  • 5 replies
  • 1 Helpful

No A/c No. No Netflix and Now access. Terrible Customer Service.

Where do I begin ! Since being moved from BT to EE, nothing but problems. Wi-fi keeps dropping off, even after an alleged fault rectified and an engineer coming out.Swapped to the Entertainment package in March and no welcome "Thanks for choosing EE"...

SHTH by Investigator
  • 80 Views
  • 5 replies
  • 0 Helpful

Resolved! Phone purchase failure, transaction pending

Hello,I just tried to order a new sim-free iphone off the EE store, when I clicked pay and approved it via my banking app, it loaded and then said that something went wrong and to try again/different payment method. The transaction is currently pendi...

Eden2002 by Investigator
  • 270 Views
  • 5 replies
  • 0 Helpful

Guest Order No Confirmation

Ordered the Nintendo Switch 2 bundle this morning as a guest and haven't received a confirmation email.Checked Spam/Junk and other mail folders with no luck.Cannot track the order as website session expired and need a order confirmation number.Cannot...

Roaming data

My contract ran out in 2017, but I get roaming free because I had said contract before 2017. If I upgrade my contract will I loose my free roaming whilst abroad?