PUK number from another phone abroad

[HDBS]

• Despite several previous answers to similar posts I am unable to find the choice of unblock my phone as I don’t know where account settings is - I am online from another phone after putting in the incorrect SIM and my phone got locked . I am also abroad in the USA so cannot easily phone EE - please help I am desperate to get my phone in working order while traveling 

[HDBS]

Despite several previous answers to similar posts I am unable to find the choice of unblock my phone as I don’t know where account settings is - I am online from another phone after putting in the incorrect SIM and my phone got locked . I am also abroad in the USA so cannot easily phone EE - please help I am desperate to get my phone in working order while traveling 

[Christopher_G]

Hi @HDBS 

Welcome to the community.

Follow this link to your My EE account settings, it should be listed there.

Chris

[XRaySpeX]

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

[HDBS]

Thanks for this but it doesn’t help because the instructions from there are to dial #…. to get the IME or such like but I can’t progress beyond my screen which says SiM blocked . PUK required Contact your service provider . I can’t dial
I am pretty desperate as I am in the USA and really need my phone and can’t seem to get hold of anybody at EE to message as it says that messages are currently unavailable- only can phone but I don’t have a facility to phone long distance .. is there a tolll free number to call from the US to EE ?
Thanks again

Sent from my iPhone

[XRaySpeX]

The Menu is to be found at Top L  on the landing or My EE Mobile page of your online MyEE, looking like (mine happens to be PAYG): 

Menu opens up to:

A/c Settings lead to:

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.