PAC code won't work

[Jbrdl1]

I have my PAC code and every time I out it in the form submits an error message. I know my PAC code is correct and there are no chat services to help me out. I've tried to transfer my old number to my new SIM for 2 days now and I'm still no further along the line with no customer service to help, very frustrating.

[James_B]

Hi @Jbrdl1,

Welcome to the EE Community. 🙂

Which error message do you see?

James

[Jbrdl1]

Please make sure you enter the right code. Your PAC will look like ABC123456, Your STAC will look like 123456ABC.

[Jbrdl1]

Please make sure you enter the right code. Your PAC will look like
ABC123456, Your STAC will look like 123456ABC.

[James_B]

Hi @Jbrdl1,

When did you get your PAC? Could it have expired?

James

[Yas82]

I have the same problem and my pac is from Giffgaff and his new dated 2 days ago. Thanks 

[Leanne_T]

Hi @Yas82

Welcome to the community. 

Do you get an error message when completing the online transfer your number form? 

Speak soon 🙂

Leanne.

[slyddon]

Hi, I'm also having the same issue. I have my pac code from BT, but when I enter it into the online form, a red box comes up saying:

"Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC."

I have checked and checked again that I am entering the correct digits / format.

Very frustrating, can you help?

[Leanne_T]

Hi there @slyddon

Thanks for coming here 🙂

If you give us a call on 150, the team will make sure the number transfer is set up for you. 

Thanks. 

Leanne 🙂

[Plum78]

Hi,

I am having the same issue with my PAC code moving to another Network. I have literally just requested it and put it straight in to the other providers form, but it keeps saying there is an error. I have tried copy and paste, as well as typing it.

Can you help?