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PAC code won't work

Jbrdl1
Investigator
Investigator

‎23-05-2022 04:06 PM

I have my PAC code and every time I out it in the form submits an error message. I know my PAC code is correct and there are no chat services to help me out. I've tried to transfer my old number to my new SIM for 2 days now and I'm still no further along the line with no customer service to help, very frustrating.

0 Helpful
6 REPLIES 6
James_B
EE Community Manager
EE Community Manager

‎23-05-2022 06:28 PM

Hi @Jbrdl1,

 

Welcome to the EE Community. 🙂

 

Which error message do you see?

 

James

0 Helpful
Jbrdl1
Investigator
Investigator
In response to James_B

‎23-05-2022 07:28 PM

Please make sure you enter the right code. Your PAC will look like ABC123456, Your STAC will look like 123456ABC.

0 Helpful
Jbrdl1
Investigator
Investigator
In response to James_B

‎23-05-2022 07:28 PM

Please make sure you enter the right code. Your PAC will look like
ABC123456, Your STAC will look like 123456ABC.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Jbrdl1

‎24-05-2022 07:51 AM

Hi @Jbrdl1,

 

When did you get your PAC? Could it have expired?

 

James

0 Helpful
Yas82
Visitor
In response to James_B

‎06-07-2022 01:42 PM

I have the same problem and my pac is from Giffgaff and his new dated 2 days ago. Thanks 

0 Helpful
Leanne_T
EE Community Support Team
In response to Yas82

‎06-07-2022 01:49 PM

Hi @Yas82

 

Welcome to the community. 

 

Do you get an error message when completing the online transfer your number form? 

 

Speak soon 🙂

 

Leanne.

0 Helpful