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esim can't activate

Ingenious
Investigator
Investigator

‎07-11-2023 07:37 PM

I got a new phone and a new esim which my old number was supposed to transfer on to, however it never did. Then I got another new phone and the esim transferred over but not my old number (old sim). The new Esim got cancelled on our contract so I lost all SIM cards on the phone. I cannot reactive a new esim with my old number because I don't have a phone to receive the activation code. How can I order a new esim without my old number

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1 REPLY 1
Leanne_T
EE Community Support Team

‎08-11-2023 07:30 AM

Hi @Ingenious 

Thanks for coming here. 

If the original SIM is no longer working and the eSIM has not activated, you would need a replacement SIM card. 

You can order a replacement SIM card by giving us a call on 07953 966 150 and the team can get the SIM card posted to your account address, or you can visit an EE Store with photo ID to get the replacement.

Please see our How do I swap my SIM or get a new SIM? Help page for more details. 

Leanne.

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