PAC CODE REVERSE

[AUSTINSHABBA]

I accidentally made a switch to a different provider last night, Plan.Com (Presetige) and used the PAC Code to transfer the numbers over to the new contract. However, after realising what I had done, I no longer want the transfer to happen and want to stay with EE for all 3 lines. 

I have asked the new provider to cancel/delete tthe PAC from their end but all I'm getting is "we are a business connector with EE, so you still with EE" but essentially I'm not.

How can I stop this?

[Katie_B]

Hello @AUSTINSHABBA. 

The new provider will need to cancel the port request on their end I believe. 

Have you spoke with our customer care team to see if they can stop this?

Katie

[bristolian]

A PAC is used to transfer an active mobile number to a new operator.

If you're remaining with EE, this is not what a PAC is for. I agree that once a PAC has been used, it needs to be either cancelled from the recipient end, or a new PAC issued to port back.

[AUSTINSHABBA]

Yes, I did online. They said the same as you.

However, the new provider say they can't do it either because it's a business contract and there's no cooling off period. But then someone else says I remain with EE and to ignore the swapping terms. So I'm confused.

I need help. Is Plan.Com partners of EE?

[AUSTINSHABBA]

I'm in limbo here because EE can't delete it their end and I have no way of doing it my end. The new provider is being difficult 

[James_B]

Hi @AUSTINSHABBA,

If you placed your order online, you'll have a 14 day cooling off period.

Hope this helps.

James

[AUSTINSHABBA]

It was over the phone from a mobile number. They say there is no cooling off period for a business contract, I didn't even want it for a business purpose. We're residential 

[James_B]

Hi @AUSTINSHABBA,

If you ordered over the phone, you should still have the 14 day cooling off period.

James

[AUSTINSHABBA]

They insist I don't.

What can I do?

Stevie- Austins wife

[James_B · Accepted solution]

Hi @AUSTINSHABBA,

I'd recommend raising a complaint with the retailer to escalate your issue.

James