PAC CODE REVERSE

[AUSTINSHABBA]

I accidentally made a switch to a different provider last night, Plan.Com (Presetige) and used the PAC Code to transfer the numbers over to the new contract. However, after realising what I had done, I no longer want the transfer to happen and want to stay with EE for all 3 lines. 

I have asked the new provider to cancel/delete tthe PAC from their end but all I'm getting is "we are a business connector with EE, so you still with EE" but essentially I'm not.

How can I stop this?

[AUSTINSHABBA]

Think I need to. Thank you for your help

[Gareth43]

This is from the plan.com where you used your PAC code.  I’m sure if you keep the pressure on them they sort it for you 

[bristolian]

Something about this still seems odd. If your PAC has been used, then you are no longer with EE - contrary to this reseller's assertions. If you are still with EE, then your PAC cannot have been used.

There is no 14days statutory cooling off with B2B contracts, but distance selling regulations provide it for B2C.

I suspect some poor sales tactics are being used here.

[AUSTINSHABBA]

I raised a complaint and all I got was "it has been resolved, here is your new plan".

You're talking to the wife here by the way.

This is rather frustrating.

Have you heard of EE partnering with such a company? Or is this a scam?

[AUSTINSHABBA]

🤬🤬🤬

[Katie_B]

Hello @AUSTINSHABBA. 

If you raised a complaint and this has not been resolved although you have received a message saying otherwise I would recommend getting back in touch with the retailer. 

I understand how frustrating this must be. 

Katie

[AUSTINSHABBA]

I received an email this morning from another agent at plan.com and one of which was more understanding. They'll make sure the PAC will not be used and I'll remain with EE.

Can you tell me if Prestige/Plan.com are business connectors with yourselves? Because they are claiming they are.

[Katie_B]

Hello @AUSTINSHABBA. 

Plan.com are an independent dealer who are authorised to sell contracts, however, should be very clear about who they are.

Katie

[AUSTINSHABBA]

Reason I ask is because they mentioned they were partners of yours

[XRaySpeX]

Prestige/Plan.com are not 1 of EE's  Direct partners