Number porting with EE - How to keep your number when switching mobile networks

[Jon_K]

If you’re porting to EE, or moving to another network, you’ll need to get a PAC or a STAC depending on if you want to keep your number.

Moving to EE?

If you’ve got a PAC from another network and you’re looking to move your number to EE, you can do this by following one of the following options:

• Contact our Mobile Care Team and give them the number that came with your new SIM and your PAC.
• Complete our Keeping Your Number form online.

Thinking of leaving us? Here’s how to do it.

If you are considering switching to another provider and you want to know if you would have to pay any early termination charges, you can:

• Check your My EE Account.
• Get in touch with our Mobile Care Team.
• Send us a text message with the word ‘INFO’ to 85075. We’ll then provide you with the information and send you a text message.

Moving to a new provider and taking your mobile number with you.

If you want to switch mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC). You can get a PAC free of charge by following one of the following options:

• Get in touch with our Mobile Care Team.
• Your My EE Account. 
• By sending a text message with the word ‘PAC’ to 65075. 

If you choose to text us for your PAC, we’ll send it to you via text message. This message will include any early termination charges for terminating your contract before its end date.

A PAC will allow you to move your existing mobile number to any other UK mobile network.

Once you have given your PAC to your new provider, they will be able to switch your number the next working day.

For requests made after 17:30 on a weekday, on a weekend or bank holiday, the request will take an extra working day.

Day of transfer request	Day of transfer
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Thursday
Thursday	Friday
Friday	Monday
Saturday & Sunday	Tuesday

About your PAC.

• Your PAC is valid for 30 days.

• We recommend you use your PAC within 26 days to prevent any delays caused by bank holidays and weekends.

• If you don't use the PAC, your account will remain open and you'll continue to be charged for services.

• If you decide you don't want to use your PAC but would still like to cancel your contract, let us know before your PAC expires.

Moving to a new provider without keeping your current mobile number.

If you want to change mobile provider and automatically cancel your current service but not keep your mobile number, you can request a Service Termination Authorisation Code (STAC).

You can get a STAC free of charge through one of the following options:

• Get in touch with our Mobile Care Team.
• Your My EE Account. 
• By sending a text message with the word ‘STAC’, to 75075.

If you choose to text us for your STAC, we’ll send it to you via text message. This message will include any early termination charges for terminating your contract before its end date.

If you need to unlock your phone to use with your new provider, please head over to our unlocking page.

Got another question? Tap 'reply' to get involved.

[James_B]

Hi @Faceache81,

Welcome to the EE Community. 🙂

Yes, your credit will remain the same after your number transfer.

Thanks for your question.

James

[11jim111]

Re completing the Keep Your Number form online,

the first thing it asks for is your EE number. But what number is this, your old number (the one you want to keep and transfer/port) or the new number (that comes with new EE SIM) given to you when you got your new phone?

Its confusing because we are told to "give them your temporary number and PAC" if calling the Mobile Care Team.

Temporary number sounds like the new number.  

Can anyone clear up the confusion ?  I would prefer to do it online, via the form, so I just need some clarification on what number you provide at the start of the form filling.

[James_B]

Hi @11jim111,

Welcome to the EE Community. 🙂

Yes, please provide your temporary number when asked for your EE number.

Thanks

James

[11jim111]

when you say "temporary number", do you mean the number on the new EE SIM (which comes with the new phone but has never been used or activated) or the number on the other network SIM which I had to switch to (just so I could switch back again), and currently has my old EE number ported on to it ?

Still confused here. 

[James_B]

Hi @11jim111,

Yes, the number currently assigned to your EE SIM.

Thanks

James

[11jim111]

Ok thanks. I'll do that.

Does that mean that I'll be using the new EE SIM card with my new phone (so I won't need my old EE SIM card) but it will (eventually) have my old phone number assigned to it, after  the transfer goes thru ?

[James_B]

No problem @11jim111

Yes, your old EE SIM would have been disconnected when you ported your number to another network.

James

[ProcterCFC]

Hi, if I take out a new pay monthly EE contract, am I able to port the number from my current pay monthly EE contract into the new one using the online form?

And if I do this will this then cancel the old contract which I'm at the end of. Thanks in advance.

[Katie_B]

Hello @ProcterCFC. 

Welcome to the community. 

You are unable to port from one EE account to another. 

You can upgrade your current contract by logging in to your My EE account or by giving us a call. 

I hope this helps, 

Katie. 

[pearlzo436]

how do you register your number for life