18-08-2017 03:20 PM - last edited on 04-05-2018 04:10 PM by Sorcha
We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone unlocked on EE.
All devices purchased directly from EE, either pay as you go or pay monthly, are locked to our network.
From 01 August 2017 any Apple device which was sold on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.
This means you may not need to request your device to be unlocked if you purchased the Apple device on or after 1 September 2015.
You can now check the lock status of your EE device here
If you do not have an Apple device or bought this before 1 November 2015 please use the below links to unlock the device.
If we are ever unable to unlock a device due to software issues, we will contact you and refund the unlocking fee, if it has been charged. We will then direct you to the manufacturer.
It can take up to ten days to receive your unlock code – however sometimes it may take longer if we have to contact the manufacturer.
If you haven’t received your code within ten days and haven’t received a text saying we’re waiting for the codes from the manufacturer, please get in touch.
How do I know if my phone is locked? Try a different network SIM card in your phone. If it doesn’t work, it is likely that your phone is locked. Check the details above for your Apple device.
What is my IMEI number and how do I find it? IMEI is your International Mobile Equipment Identity, a unique number used to identify your individual device. Made up of around 15 digits, the code is typically found behind the battery or in your phone/device’s settings. You can also retrieve your IMEI by dialling *#06#.
How will I receive my unlock code? If you are getting an iPhone or a Samsung unlocked, the unlock details will be sent via a text message. If the phone is not in use, you’ll need to provide another UK mobile number as an alternative contact. For any other device the information will be sent to the email address you provided.
Unlock codes are also known as: MEP code (Blackberry), NUC (Network Unlock Code), and subsidy PIN.
Unblocking is different to unlocking: Your phone can become blocked in a number of ways (for example, entering the wrong SIM PIN number three times in a row).
To unblock your SIM card you will need to use something called a PUK (Personal Unblocking Key)code.
If you have any further questions, let us know below.
31-08-2017 01:56 PM - last edited on 31-08-2017 02:40 PM by Lee_H
[MOD EDIT: Please do not post personal data onto a public forum]
31-08-2017 02:35 PM
@MuhammadUzair If you got the device yourself from EE you can use THIS. If the device is second hand you will have to call EE customer services to request the unlock of the device and it will cost you £8.99. The last time I checked it was payable via a UK credit/debt card.
31-08-2017 02:43 PM
17-09-2017 08:20 PM
Hi, I have an iPhone 5c which completed a 24 month contract in August. The contract was renewed and I have received a new iPhone.
Can I get the original iPhone unlocked and is there a charge?? Confused because some comments say if the 24 mth contract has ended, unlocking is free. But when I sent the unlock request it said there was a charge. Technically the contract for the 5c had ended but the number had carried over to a new contract 🤔
17-09-2017 08:30 PM
@Gingebiscuit: When you filled in the form did you tell it that it wasn't your new phone you wanted unlocked & did you then supply the IMEI of the old phone? If not, it'll be thinking you want your new phone to be unlocked, for which there is a charge.
17-09-2017 08:34 PM
@XRaySpeX I logged into my account but did say it was a different phone to the new/current. Also added the IMEI and it identified the phone as a 5c.
17-09-2017 08:36 PM
@Gingebiscuit: Then you should be OK & it'll be free.
17-09-2017 08:38 PM
@XRaySpeX thanks for the assist I want to pass the phone into one of the kids and this solves a few probs. Cheers again
18-09-2017 09:46 AM - edited 18-09-2017 09:46 AM
29-12-2017 01:33 PM
In this thread, it says an iPhone will be automatically unlocked when it is 21 months old, whereas on this page, it says 18 months. Because of the disparity, I contacted EE online chat.
My device (an iPhone SE) is 21 months old and according to EE chat, has NOT been unlocked automatically. When I asked why, they said there is a huge backlog, but I could pay £8.99 and get it done straight away. When I said that conflicts with what is on the EE site where it says it should happen automatically, I was told that the web page does not reflect the backlog situation.
So, all in all, I am pretty unimpressed.
17-01-2018 05:54 PM
I’ve put through a unlock request twice through EE for my iPad mini. Last request was on 28th December 2017.
Still not not heard anything from
ee, no mail or text after the initial email. What is going on with EE?! I am travelling soon and need my iPad unlocked!
03-02-2018 08:19 AM
I got a confirmation email on 24/12/2017 saying;
"Thank you for your request to unlock your device.
The time it will take depends on the device you want to unlock:
For some handsets, we have to ask the manufacturer for your code.
If this applies to you, we'll text you on the number you've given us with details of any delays this may cause."
I'm still waiting....Any help appreciated.
[Apple IPhone 5SE]
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