If you’re porting to EE, or moving to another network, you’ll need to get a PAC or a STAC depending on if you want to keep your number.
Moving to EE?
If you’ve got a PAC from another network and you’re looking to move your number to EE, you can do this by following one of the following options:
Thinking of leaving us? Here’s how to do it.
If you are considering switching to another provider and you want to know if you would have to pay any early termination charges, you can:
Moving to a new provider and taking your mobile number with you.
If you want to switch mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC). You can get a PAC free of charge by following one of the following options:
If you choose to text us for your PAC, we’ll send it to you via text message. This message will include any early termination charges for terminating your contract before its end date.
A PAC will allow you to move your existing mobile number to any other UK mobile network.
Once you have given your PAC to your new provider, they will be able to switch your number the next working day.
For requests made after 17:30 on a weekday, on a weekend or bank holiday, the request will take an extra working day.
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Day of transfer request
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Day of transfer
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Monday
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Tuesday
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Tuesday
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Wednesday
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Wednesday
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Thursday
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Thursday
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Friday
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Friday
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Monday
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Saturday & Sunday
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Tuesday
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About your PAC.
- Your PAC is valid for 30 days.
- We recommend you use your PAC within 26 days to prevent any delays caused by bank holidays and weekends.
- If you don't use the PAC, your account will remain open and you'll continue to be charged for services.
- If you decide you don't want to use your PAC but would still like to cancel your contract, let us know before your PAC expires.
Moving to a new provider without keeping your current mobile number.
If you want to change mobile provider and automatically cancel your current service but not keep your mobile number, you can request a Service Termination Authorisation Code (STAC).
You can get a STAC free of charge through one of the following options:
If you choose to text us for your STAC, we’ll send it to you via text message. This message will include any early termination charges for terminating your contract before its end date.
If you need to unlock your phone to use with your new provider, please head over to our unlocking page.
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