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roaming in Cyprus

h4x0R
Contributor
Contributor

‎22-12-2024 04:23 PM

Hi, I'm on a pay monthly contract and texted roaming to 150 to activate roaming whilst i was still in the UK. I'm in Cyprus and my pixel 9 pro registered on a local network when i first turned it on. Signal was strong and the network showed as 5G. Data icon showed an "R" which i guess means roaming. I received a welcome text message from ee saying i'll automatically pay 2.47 daily to access my uk plan (5gb data, unlimited texts, unlimited minutes). I can't make or receive any calls to/from local mobiles. I can browse the web so data roaming is working. I can call ee customer support on a uk number and that works, but they're closed today. I've tried restarting my device, switching auto network selection to manual and choosing various networks. Same behaviour every time. My spending cap is on and set to £50. Anything else I can try? - thank you

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10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎22-12-2024 04:26 PM

@h4x0R : Try selecting a network manually rather than auto but make sure it is not a Turkish 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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h4x0R
Contributor
Contributor
In response to XRaySpeX

‎22-12-2024 04:29 PM

Hi,

yes, I tried several Cyprus (EU) based networks including primetel, cyta-vodafone and epic but they all behaved as described above.

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h4x0R
Contributor
Contributor

‎22-12-2024 04:37 PM

In case it matters, I'm a former plusnet customer that had their number ported to ee when they stopped their service.

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XRaySpeX
EE Community Star
EE Community Star
In response to h4x0R

‎22-12-2024 04:39 PM

You've seem to have done all the right things. I can only explain it as an issue with the local networks.

Are you able to send texts to local nos.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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XRaySpeX
EE Community Star
EE Community Star
In response to h4x0R

‎22-12-2024 04:40 PM

When did you port & were you in UK when it happened?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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h4x0R
Contributor
Contributor

‎22-12-2024 04:42 PM

Hi, yes, I can send and receive texts to a local mobile number.

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h4x0R
Contributor
Contributor

‎22-12-2024 04:45 PM

oh, and i tried putting my sim in another (local) mobile phone and it behaved as described above.

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XRaySpeX
EE Community Star
EE Community Star
In response to h4x0R

‎22-12-2024 04:50 PM - edited ‎22-12-2024 04:54 PM

Everything indicates that your SIM is set up correctly for roaming in EU from the EE perspective. It's just the local networks preventing you making local calls.

Is there any way you can attempt a call to an EU but non-UK non-Cypriot no.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
h4x0R
Contributor
Contributor

‎22-12-2024 04:52 PM

My number was ported over in August 2023 and I was in the uk when it happened and have been using my ee sim without issue (in the uk). Never used it abroad.

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