Number Porting

[Derek_W]

Hi,

I have read a number of posts already on the number porting process and some of EE's own help articles which were confusing slightly.

I am here because this old brain would just like to get some clarity if I can please?

I got my EE sim Saturday morning, I activated the sim and then filled out the necessary details to get my number ported across.

I got a text message lunch time Saturday from EE stating: 

"Hi from EE. We will transfer your number by 6pm on {dd/mm}. Thanks"

As you can see there is no date, just the code.

So my questions are:

1. From reading posts on here would I be correct in assuming they do not carry out number ports over the weekend?

2. As no date came through with the text from EE would it be safe to assume the number port will happen today or tomorrow at the latest?

I have had no other text messages from EE regarding the number port as of yet.

Thanks in advance for any clarity and assistance you can give me.

Cheers,

Derek

[Derek_W]

I have done all of that and then some.

I have had a chat with the tech support team, tried a few things with the end result being a new SIM card is being sent out.

I will update with how I get on once the new SIM arrives and is activated.

[Chris_S]

Thanks for letting us know @Derek_W I' really sorry it's taken this long to get your number ported into us.

Keep us updated on your progress, and of course, get back in touch if there's any issues when your new sim arrives.

Chris S

[Derek_W · Accepted solution]

Hi,

Just a quick update to say the replacement SIM arrived today.

I swapped it out with the original one and all is now working correctly and as it should do.

Thank for your help everyone.

Cheers,

Derek

[Leanne_T]

Hi @Derek_W 

Thank you very much for coming back and letting us know this is now sorted for you 🙂

Have a lovely weekend. 

Leanne.