RCS chat

[SafferMike]

Hi I ported my 3 number to ee and it completed successfully but….….when I send an ordinary message ( not WhatsApp or Messenger) to my wife the wrong number appears on her phone, ie the number ee sent with their new sim. In RCS chat settings it shows this new /wrong number. I tried “ verify my number” to change it to the old/correct number but it hasn’t worked. Any ideas folks,what am I doing wrong ? TIA

[Peter_W]

Good morning @SafferMike.

Welcome to the EE Community 😊

What model of phone are you using at the moment?
Also whilst this will sound really simple, have you tried restarting your device since the port completed?

Peter

[SafferMike]

Hi Peter it’s Samsung A05….not a silly question, yes I tried multiple switch on / off etc. Google search says the verify my number process should work but it doesn’t…someone suggested it might take 24 hours to update but it’s been about three days now….so I’m a bit stumped 

[Peter_W]

Thanks @SafferMike.

We've had a thread about this in the past, and there are a few different solutions people have proposed for helping kick the change of number into motion. 

One suggestion is to disable RCS for a few days and to clear the cache for your default messaging app, and this can help force it to update with Google. 
Alternatively, another user suggests that requesting a replacement SIM that's activated with the correct number can help resolve this too.

Peter