RCS texting number incorrect after port

[armstra101]

Hi,

I have recently moved back to EE and ported my number, which didn't go smoothly but is finally sorted. I can make and receive calls and SMS on my ported number.

The problem is RCS messaging. When I send one they appear to come from a different number, presumably the one that EE had on the SIM card.

I've checked the number in RCS settings and it's using the number provided to me. If I turn RCS off and back on it attempts to connect with the ported (correct) number but after a second it switches to the incorrect number and connects.

How can I fix this? I have a Galaxy S22.

Cheers

Andrew

[Ali_A]

Thanks for joining us on Community @armstra101 

When you turn it back on does it give you the option to verify your number? 

Ali 
 

[armstra101]

Hi,

Yes, it says "Setting up" in red, I click the "verify you number" button to verify the correct number, then it displays the incorrect number in with "Connected" in green.

Andrew

[armstra101]

One potential clue is (having been reading about RCS) is that Google still hasn't verified my new device according to my Google account. I'm still getting "Auto-verification is pending for this device. This may take a while." 

Andrew

[Ali_A]

It may be worth turning off Auto-verification in your Google settings, and starting the process again. Just be sure to switch your device off and back on between turning the service off and back on. 

 

[armstra101]

Thanks Ali,

Have tried that and the same result.

I've turned off RCS for now as SMS works and I don't use it for much as it is, I'll revisit in a week and if no difference I'll contact Google.

Regardless of the outcome I'll post it here to help anyone else in the same boat

[Ali_A]

Thanks very much for coming back to me with the extra details @armstra101 

That would be great if you could let us know what happens when you do try again after 1 week 🙂

Ali 

[ConfusedMatt]

Exact same problem.

Any advice would be helpful.

[Katie_B]

Good morning @ConfusedMatt. 

Thanks for coming here. 

When did your number port complete?

Have you been able to try the advice provided by @Ali_A?

Speak soon, 

Katie

[ConfusedMatt]

Port was complete yesterday as per message from EE. RCS still is logged in as the number EE issued. Have been through many loops of uninstalling app and turning on and off again.

 That is the number EE issued.

Disappointed as I've signed up for 24 months and been provided with a service that isn't good enough.