Hello,
On 09/06 my phone stopped being able to make or receive calls. When I try any number from my end it immediately says 'call ended'. People have told me that their calls to my number just don't go through.
Texting and data is all as normal.
The service status checker said that there was a problem during the day on 09/06 but by the evening it said everything was good, however I still had the same issue. Then yesterday on 10/06 I still had the same issue and reported it, eventually the service status checker said there was an issue EE was looking into but now it's back to everything is good.
Throughout all of this I have tried using wi-fi calling (has never worked once), toggling aeroplane mode on-off, resetting my network settings, clearing my Phone app cache, checking my phone's software is up-to-date, updating my network settings via 150, and restarting my phone.
I would have tried a different phone but the only extra phone I have is a cheap Nokia that doesn't take microSim cards (and nothing on hand to adapt my microSim for a bigger slot). My account is also in good standing, all DD have come out on time.
I can't phone 150, I'm getting no updates about these faults even though I signed up for them, the EE app's webchat won't let me speak to someone (tried during opening hours), and I don't have ready access to another phone... What can I do here? Does anyone know what the issue is and how to resolve it?
