No signal. Can’t call or text

[Jurnie]

I was announced yesterday that my phone number will be transferred anytime today and will lose signal for my previous SIM (voxi). I lost the signal around 11am today so I switched it to my new EE SIM, but I still don’t have a signal (it has been 5 hours now). I’ve rebooted my phone multiple times, checked if the software is updated, and tried on and off airplane mode. But none of those didn’t work

[Schockwave]

Hello @Jurnie ,

Welcome to the community,

Have you tried doing a manual search for EE network to see if that helps it kick in?

You should also receive a text from EE to say transfer is complete.

[bristolian · Accepted solution]

Can you connect your phone to a WiFi network? WiFi-calling should be an option for you if so.

You can receive text messages that way. EE-CS can be contacted on 07953 966150 from any working phone, they have access to your individual account.