New sim not linking on account

[Dave1010b]

Hi everyone 

I have just purchased a 99p SIM card from Argos.

I am new to EE

So went online to www.e.co.uk/start    Downloaded app set up new account entered my new sim phone number entered 4 digit code which was sent to that phone number 

then asked to link product ,selected (Link EE mobile or sim) entered phone number which sent me another 4 digit code entered that .Then it says EE Mobile account number and link your product ,pressed that and I get another message (confirm you are the account holder) pressed that and for about the 30th time I get a message saying 

We’re having trouble linking your products you can try again or come back later when we,ve fixed things

as a new customer I am not very impressed with this please give advice 

thank you

[Rude_Wredne]

Hiya,

Customer support did help, my account apparently crashed during the process, but I’m up and running on EE app. I still am missing some of the features, but I assume it is related to recent system failure, as I was advised.

There is something going on with the system that is being fixed, but somehow it takes longer than one might wish for.

Anyway, good luck and maybe try calling them again?

I hope you’ll get sorted soon 😊

[leea56]

Thanks 👍  I'll call them again

[Fryk]

This is an another garbage service. I've been using giffgaff for years, but due to slow mobile internet I decided to try other provider. First was "Three" - bad app full of crap (ads), asking me for log in every single time. That was so annoying, so I gave up. Wanted to try with ID - no chance for the app, as my location on Google Play is Poland and I was like **bleep**, I just bought  the sim card, I want to use it here in the UK, but can't use the app just because of GP location. Crazy. So decided to try with EE... and I've got exactly the same problem like you.

Why mobile services are so bad in the UK? That's really blowing my mind. I never have such problem in Poland or Germany.
So I think I will stick with giffgaff, cause I don't want to loose my time asking for something that should just work.

[Fryk]

And yeah, after just few attempts, I got "We were unable to generate a passcode. Please try again later".

That's not funny, EE.

[Leanne_T]

Hi @Fryk 

I am sorry to hear this is happening. 

Please get in touch with Technical Support so a member of the team can take a quick look at your account and get the My EE account set up. 

Leanne.

[Fryk]

I'm sorry, but I'm not going to. I value my time.

[Leanne_T]

If you are getting this message after trying a few times this would need to be looked into for you, if you prefer you can use the message us option here Contact us about your mobile phone (ee.co.uk) and the team will be happy to help @Fryk 

Leanne.

[Fryk]

I'll just try another provider.

[Fryk]

(or more likely stay with the current one)

[Leanne_T]

I am very sorry to hear this @Fryk 

I have also sent you a message to get some details. 

Leanne.