New sim not linking on account

[Dave1010b]

Hi everyone 

I have just purchased a 99p SIM card from Argos.

I am new to EE

So went online to www.e.co.uk/start    Downloaded app set up new account entered my new sim phone number entered 4 digit code which was sent to that phone number 

then asked to link product ,selected (Link EE mobile or sim) entered phone number which sent me another 4 digit code entered that .Then it says EE Mobile account number and link your product ,pressed that and I get another message (confirm you are the account holder) pressed that and for about the 30th time I get a message saying 

We’re having trouble linking your products you can try again or come back later when we,ve fixed things

as a new customer I am not very impressed with this please give advice 

thank you

[Fryk]

Thank's for trying, but I can't trust EE, if there is a problem on the beginning with so simply thing. 
And as I can see, the problem lasts for months at least - you have many cases like mine, I've seen some posts from march!!
Sorry, but this is ridiculous. For at least half a year you can't solve this problem? So how can I trust to service  like that?

[Leanne_T]

Hi @Fryk 

If you get in touch with our mobile care team they will get this set up for you and you will have access to the My EE account. 

Leanne.

[Fryk]

You did not answer my questions.

I don't want to get in touch with any team. What is the linking option in your app and website for if it does not work?
And it does not work for months. What's the point for that? 

I just want to link my number using your app or website and that's it. If it does not work, then well... I will not use the sim I bought. Simply as that.

[Leanne_T]

Hi @Fryk 

I am very sorry this would need to be looked into by our technical support team to get the account linked. 

You can use the text service, Get Help by Texting 150 on Pay As You Go to get information for your account. 

Leanne.

[Fryk]

Apparently it makes no sense to write anything more.