My number hasn’t swapped over

[acrossey]

Hi there 

I signed up with EE last week with a new contract and my old number was being swapped over. This hasn’t swapped over yet can you help me 

[Katie_B]

Hello @acrossey. 

Thanks for coming to the community. 

When you took your new contract out did you provide us with your PAC code?

If yes, could you confirm how you took your contract out?

Speak soon, 

Katie