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My EE number was changed by BT

Jfw1
Contributor
Contributor

‎31-05-2023 12:36 PM

I have a contract with EE and my wife has a BT sim. i recently requested a PAC code from BT to give to SKY and it didnt work. i contacted BT who saiid they would sort it out.  This morning i got messages from BT saying they had transferred their number to EE and then a message from EE saying the transfer had been successful. How on earth did this happen. Why did EE allow this with having no contact with me about it?

i have been on chat to sort this and hopefully it will be done in 48 hours. If i was not in a long contract with both EE and BT i would be leaving.   

 

 

    

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎31-05-2023 02:47 PM

Hi @Jfw1 

I am very sorry to hear this has happened. 

To get this looked into, please get in touch with our mobile care team who will be able to let you know how this was completed and help you get this sorted. 

Thanks. 

Leanne.