I took out a SIM only month-to-month (so, not a 12 or 24 month contract) pay monthly SIM with EE 31 days ago (the 38 pound plan, max speed unlimited data). I called EE 3 times during this period to talk about changing to a cheaper plan and they told me I needed to wait until I've been with them for 30 days. Well I did and I just call them, and now they told me I actually have to wait 6 months before I can downgrade, even though I intentionally took out a month-to-month plan so I'd have the flexibility to change as I wish.
The thing is, even though I can't downgrade the plan, I'm still able to cancel it (since it's a 6 month plan), but then I'd lose my phone number. But they know that you wouldn't want to do that since you'll lose your number, so the month-to-month thing is more or less a total fabrication.
Even crazier is there is actually a way to keep the number within EE, in which I transfer the number to a different provider, and then transfer back to EE on a cheaper plan. But why bother when the customer service / their systems / policies are this convoluted, I might as well just switch to another network for good
Absolutely ridiculous and misleading, read the fine print in the contract folks...
The customer service guy was nice enough but him and his manager apparently couldn't do anything about this. Intentionally predatory behaviour, I'll be making a complaint to the consumer protection ombudsman.
