2095770members
3171online
1301108posts
Community Activity
EE Claiming They Didn't Receive Returned Equipment?
Hi everyone,I'm reaching out to see if anyone else has had a similar experience with EE regarding returned equipment.I recently received a text saying that EE is withdrawing £205 from my account because they claim I didn’t return a TV box and an inte...
Can't cancel an order haing been ill adivsed on swapping from BT to EE Broadband
After help for my Elderly Mother :My Mother in her 80's and a BT customer, was spoken to by Customer Services yesterday on the back of an enquiry about packages. She told the advisor that she wasnt ready to swap and needed time to think about the off...
Roaming in France
I am looking at options to get roaming in France for about 3 weeks in July.Currently on Essentials Unlimited monthly plan. I can upgrade to Essentials Unlimited Plus for another £3 pm, which seems reasonable. But, is there a minimum contract period,...
Cannot link my business broadband SIM
I tried to add my broadband SIM when I got it a few months ago, but it gave an error, so I ignored it. However now I need to do download the bills for the accounts, and I still can't link it. When I try it takes the number, sends the modem a text wit...
Phones not working properly
My name is Norman. We were switched from Plusnet to EE last week. Until then, anybody answering the landline could get somebody else to pick up another of the handsets and join the conversation. Now, only one handset will work at a time. Calling 150 ...
Roaming pass brought when not needed
Hi all, Please could somebody help me to remove a data roaming pass and get a refund as I was brought a roaming pass whilst logged into my account (which already has a roaming abroad inclusive extra on it) instead of my parents. Therefore, I think ab...
Resolved! Homebrew Smart Hub Pro upgrades from Smart Hub Plus - will it work?
HiyaI can now get full fibre to my home and want to order one of EE's FTTP packages. We're currently running the whole house off a EE 5G Home 'Broadband' router - quite successfully as it happens - but it tops out at around 150Mbps. Fast enough for m...
Switch 2 delivery
HelloI’d ordered a Switch 2 bundle on 07 June and understood that this would arrive within 1-3 working days. The tracking page hasn’t changed since 07 June and simply states that the order should arrive within 48 hours. I’ve not had any emails from E...
Resolved! Two accounts but only one showing
My wife had EE broadband for several years but is unsure if she had an EE online account. Regardless, she could not log into it when she tried, even using "forgot password". Yesterday, she placed an order for new EE broadband and successfully created...
Im about to get EE TV and Broadband. Any recommend a friend deals?
Im sitting waiting for engineer to hook me up with EE TV and BB.If all goes well id like to recommend my mumIve just cancelled her astronomical Virgin tv but kept the BB for now.Is there any bonus from EE for her or me by recommending here. CheersMar...
