Imported number does not show up onincoming texts, only original EE number

[Glyndwr45]

I moved to EE from Plusnet and tranfered my original number.  This number does not show up on incoming texts in reply to my texts but defaults to original allocated number from EE

[Chris_B]

@Glyndwr45  on what device ? 

[Glyndwr45]

Poco F3

[James_B]

Hi @Glyndwr45,

Welcome to the EE Community. 🙂

Do you mean the recipient sees the temporary number when you reply to them?

Are these being sent as standard SMS or RCS messages?

James

[Glyndwr45]

Yes and RCS

Paul

[James_B]

Hi @Glyndwr45,

Does your phone show your temporary number in about phone in it's settings?

If it does, are you able to edit it?

James

[Glyndwr45]

No, it shows my correct number.

Paul

[James_B]

Could you try turning off RCS, restarting your phone then turning it back on @Glyndwr45?

James

[Glyndwr45]

Hi James,

Well, I've tried it and it seems to have problems verifying my number for
RCS. It does say that it can take up a day, so I'm going to leave it for
now and see, but if it doesn't work I will just turn off RCS since I'm not
a great messenger and can always use WhatsApp, etc for more complex things.

Thanks for your help.

Paul

[James_B]

No problem, @Glyndwr45 🙂

Please keep us updated.

James