How do contact re without service waiting for sim to act

[Dolly45g]

How long does it take for replacement sim is in service as cannot contact ee

[bristolian]

SIMs are usually sent by second-class post. If you are near an EE store then they should be able to supply a new SIM with suitably photo-ID.

EE CS can be contacted on 07953 966150 from any working phone.

[Dolly45g]

I’ve got new sim from store yesterday it’s still in service cannot make calls 

thanks for reply 

[Christopher_G]

Hi @Dolly45g 

Welcome to the community.

If you have gotten a SIM from the EE Store, it should activate quite quickly. Could you restart your device this morning please? Let us know if it's working.

Chris

[Dolly45g]

Morning
Still not working after restarting

Karen groves

[Christopher_G]

OK, thanks @Dolly45g 

I suggest speaking to our Mobile Care team so they can check this. Or if you're near the store, it may be worth popping back in.

Chris

[Dolly45g]

Thank you
Think I will have to go to store as cannot contact any other way

Karen groves