I need help.
I changed over to EE from Vodafone last month. Firstly, my QR code would not work and I then found out I was not on the correct contract. I was then sent a physical sim on a new plan (with the extras I required). In addition, I wanted to keep my old phone number (code already given to EE).
I was informed that there was a mistake and had to take the new number because my old number had been deactivated and no way of getting back. This was extremely annoying but was informed it was because of changing my plan and requiring a new code.
Now due to being placed on the incorrect plan at the start of moving to EE I have a few issues.
I cancelled within 14 days and was told I would receive a refund (for my initial incorrect plan). However, I haven’t and instead have a planned bill in a few days for 3 different plans.
1) the plan I cancelled (within 14 days for being incorrect and already paid £27 which I am in fact due a refund not another charge)
2) my old phone number that EE incorrectly cancelled
3) my current new number
I have spoken to numerous advisers but everytime I do the situation seems to get worse and I receive an additional bill, wrong contract, or something else.
Please help.
I only received my SIM today yet have already paid £27 (that I should have been refunded) and have nearly £100 due to come out in a couple of days (for 3 contracts).
I should only have 1 bill for £30 due to come out.
In addition I have just found out that I was also misinformed and have been told that my £30 contract is £42 yet I have all the evidence to prove my correct terms I approved and had to email this to prove I did have this contract.
i just want my bill set up correctly and seem to have hit a brick wall.
