Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sim not provisonised

Kirian90
Visitor

‎17-12-2024 08:42 PM

Hi all. I have just taken a new contract out to place into a new unlocked phone. I was sent an esim but it was not compatible with the phone so I got in touch with EE and they sent me a replacement nano sim. When I put the nano sim into the phone it says it's not provisionised. However I've tried to go through the process of activating new sim and I am unable to do that as it is trying to send a code to the linked phone number which isn't possible as it wasn't activated because of it not being compatible with the phone. Please can someone help me?

0 Helpful
1 REPLY 1
Michael_D
EE Community Support Team

‎18-12-2024 08:47 AM

Hi @Kirian90 

Thanks for coming to the community.

Do you have an EE store nearby at all? If you do, you can pop in with photo ID (either a passport or driving licence) and they can get a SIM up and running for you.

If you aren't able to get to a store, it would be best to give our team a call and they can see if they can activate that SIM, but if not, arrange for a pre-registered one to be sent out.

Michael

0 Helpful