Getting PAC code

[Doge]

My mum has a mobile still on her ex-partner's account and wants to port it off to her own contract (on some other network) so they just called 150 to get a PAC code. 1 hour later and apparently being told at one point by an operator "I do not understand", "I do not know what a PAC code is", they gave up. I'm not going to get started on the level of bull**** being used to avoid terminating a contract.

Is there a department they can write a letter to request a PAC code so we can avoid lies and deception?  I do not want them to have to call again to waste even more of their time.

[Doge]

Is there a way to get a PAC code without having to go through multiple levels of 'are you absolutely definitely positively sure that you want it'?

I tried texting PAC but you can only do that on the main phone on the account. 

[James_B · Accepted solution]

Hi @Doge,

Welcome to the EE Community. 🙂

Was the account holder with you when you called? They'll need to authorise the PAC request.

James