EE Internet not working in my android phone

[Smit_patel]

Recently switched SIM plan from Lebara to EE, the number was ported after 48 hours of activating the EE SIM. I can make calls and text, but cannot work mobile data.

[Northerner]

Hi @Smit_patel 

Can you download your phone settings here:

https://setup-ee.wdsglobal.com/index.html

Make sure data is active on your phone as well. 

Thanks 

[Smit_patel]

Still my Internet not working 

[Alex_H]

@Smit_patel What type of phone is it you are using? 

Have you checked to make sure you have no VPN or configuration profile in use on the phone? 

Alex

[Smit_patel]

I using Vivo y15 1901, still my Internet not working

[Debbie_G · Accepted solution]

Thanks for getting back to us @Smit_patel.

I recommend getting in touch so that one of our guides can look into this further.

Debbie 🙂

[Smit_patel]

Please as soon as possible

[Smit_patel]

Hello, any update on this matter.

[Alex_H]

@Smit_patel Have you called our technical team on 150 from your EE SIM to help look into your issue as @Debbie_G recommended? 

Since you transferred your number to EE have you restarted your phone? 

We are not able to access your account through this forum so if you have tried the steps recommended so far and it is still not working, it would be best to speak to our technical team for further help with your mobile data

Alex