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Downtime recovery

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Chadchen198041
Visitor

‎21-01-2024 12:13 PM

I left the UK a year ago and now I'm back I don't want to change my number so I keep the sim card, how do I get this number back to working

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Schockwave
Community Hero
Community Hero

‎21-01-2024 12:18 PM

Hello @Chadchen198041 ,

Welcome to the community,

If it has been a year since you used your SIM card, then you will not be able to keep the same number you had before, you would need to get a new number, as it will have been recycled. 

You may want to take a look here if it has been less than a year since you have made a chargeable call or text if on pay as you go although by the sound of it, you have not used your SIM card for a year:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave
Community Hero
Community Hero

‎21-01-2024 12:18 PM

Hello @Chadchen198041 ,

Welcome to the community,

If it has been a year since you used your SIM card, then you will not be able to keep the same number you had before, you would need to get a new number, as it will have been recycled. 

You may want to take a look here if it has been less than a year since you have made a chargeable call or text if on pay as you go although by the sound of it, you have not used your SIM card for a year:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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XRaySpeX
Grand Master
Grand Master

‎21-01-2024 12:53 PM

If you haven't been paying for it over the year, you've lost it!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)