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Deactived sim

Bisi1
Explorer

‎25-09-2023 09:44 AM - last edited on ‎25-09-2023 11:01 AM by EE Community Moderator

Hi, 

Please my SIM has been deactivated, I guess it was because I request to switch.

On Saturday I sent a code to switch my network and then I received a message from EE asking me to have a re-think, so I decided to speak with a customer representative and decided to stay with EE.

However, my SIM stopped working since Sunday being yesterday so I can't make or receive calls.

Please can you reactivate my SIM immediately.

Thank you,

Olabisi [Edited]

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎25-09-2023 05:27 PM

Hi @Bisi1 

Thanks for coming here 🙂

Did you provide the PAC to another network? 

Leanne.

0 Helpful
Bisi1
Explorer
In response to Leanne_T

‎25-09-2023 05:37 PM

No I didn't provide it for any network provider.
0 Helpful
Leanne_T
EE Community Support Team
In response to Bisi1

‎25-09-2023 05:40 PM

Thanks @Bisi1 

To get this looked into, you would need to get in touch with our customer care team. 

Please see our Contact EE for contact details. 

Leanne. 

0 Helpful