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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! New SIM required as old doesn't fit handset

Hi,I have tried to upgrade to a new SIM and payment per month BUT I can't access the security code sent to my old phone as it is totally dead.  Need a new SIM as olf one from iphone 4 doesn't fit my phone now.Many thanks for any help,Ange

New Contract

Hi,I have recently got a new phone contract with EE and got a new sim. I have previously only been a PAYG customer and wish to have the same number that was on my old phone on my new one but not sure how to do that.Any advice would be great.

Resolved! Different size sim card in new phone

Hello, my partner has an old lg phone and has at last agreed to update to a smart phone. She is on a monthly package for texts and calls and would like to continue with it but the phone she wants to get ( iPhone se 2020 ) uses a smaller sim. Are we c...

droche by • Explorer
  • 1001 Views
  • 3 replies
  • 2 Helpful

Resolved! My Number has still not been ported over from O2

Good morning. Joss here, new to EE.Yesterday I put my pay monthly sim in to my phone 16/03/2023.  according 150 NUMBER I am still on a temporary Number. How long does it take to port my number over? I can not receive calls nor text. Thank you. 

jossmer by • Investigator
  • 971 Views
  • 5 replies
  • 4 Helpful

Resolved! ee app

i have recently transferred from vodafone to ee and when i bring up the app on my phone it does not show the three contracts i have taken out only showing the mobile wifi i have does anyone know how to get the app showing my contracts many thanks

Resolved! Re: Esim

A quick follow-up question: I followed the prompt in the EE app and downloaded and installed my E-Sim. If, in the future, I upgrade my iPhone 14 to a newer model and set up the new phone from a back-up, will the E-Sim transfer to the new phone?Thanks...

testcard by • Established Contributor
  • 556 Views
  • 3 replies
  • 2 Helpful

Resolved! Unsuccessful Port

Hi.  Not sure if I'm allowed to post here but I'm sure you'll let me know.  I've just bought a sim from Popit who use the EE network I took one of their sims because of the generous roaming allowance which I intend to use whilst traveling Europe.  I ...

gaffer61 by • Explorer
  • 494 Views
  • 3 replies
  • 2 Helpful

PAC code

Someone has requested a PAC code but it wasn’t me, offices are now closed what can I do?

MD892 by • Explorer
  • 313 Views
  • 3 replies
  • 1 Helpful

Resolved! Upgraded phone but no sim

I have today picked up my new phone that I have upgraded to, opened it all up to set it up tonight and can't find a sim card at all. I'm sure previous times when I have upgraded I have always had a new sim is this not the case anymore? Do I just put ...

Emmasven by • Visitor
  • 864 Views
  • 1 replies
  • 0 Helpful
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