E-Sim

Shannon2618 · ‎25-09-2023

Hi, I have accidentally deleted my eSIM and now by phone will not work! It has the physical sim card in the phone :’( please can someone assist me?

also unless this gets sorted ASAP I am looking to leave so can I request a PAC code so I can keep my number … I am unable to txt or call as my iMessage is also down

Northerner · ‎25-09-2023

Hi @Shannon2618

You'll need to request a new sim card. Quickest way is to go into store.

Or order here:

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.