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E-Sim

Shannon2618
Investigator
Investigator

‎25-09-2023 10:06 PM

Hi, I have accidentally deleted my eSIM and now by phone will not work! It has the physical sim card in the phone :’( please can someone assist me? 

also unless this gets sorted ASAP I am looking to leave so can I request a PAC code so I can keep my number  … I am unable to txt or call as my iMessage is also down 

 

 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎25-09-2023 10:22 PM

Hi @Shannon2618 

You'll need to request a new sim card. Quickest way is to go into store. 

Or order here:

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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