E-Sim

Shannon2618 · ‎25-09-2023

Hi, I have accidentally deleted my eSIM and now by phone will not work! It has the physical sim card in the phone :’( please can someone assist me?

also unless this gets sorted ASAP I am looking to leave so can I request a PAC code so I can keep my number … I am unable to txt or call as my iMessage is also down

Northerner · ‎25-09-2023

Hi @Shannon2618

You'll need to request a new sim card. Quickest way is to go into store.

Or order here:

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.