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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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eSim - wasn't included & upgraded phone won't work

I upgraded to a Samsung S23 yesterday.  The phone has arrived & I'm busy copying data over from my old phone.  It's asking for an eSim but one wasn't included in the package & there's no details about this with the phone.  I have no idea what it is o...

carynb by • Visitor
  • 323 Views
  • 1 replies
  • 1 Helpful

EE unprovisioned sim whilst abroad (urgent)

Hey there.EE were due to be sending me a new SIM because my existing SIM kept on sending texts using different numbers (my original number and my transferred number).I told them I was abroad and was assured that it wouldn't affect my existing SIM (si...

Taikohax by • Investigator
  • 592 Views
  • 7 replies
  • 3 Helpful

Resolved! How do I move from O2 monthly contract to EE sim only

I am with EE for my broadband pay monthly mobile with O2 which has gone up quite a bit so want to get a sim contract with EE which also has better reception in my area but I’m not sure how to go about it, can anyone advise. Thank you

traider by • Investigator
  • 1158 Views
  • 1 replies
  • 0 Helpful

Travelling

I will be coming to the UK and then on to France.   How do I buy an Esim card to use on this trip. 

Kackie by • Explorer
  • 1316 Views
  • 6 replies
  • 3 Helpful

Resolved! Sim

Hi, Last Friday I started a contract and ordered a sim- I am transferring my number over and was told it would take 24-48 hours so would happen on Monday - still haven’t heard anything about a sim being delivered to me and it is now Thursday so almos...

e sim

I’ve accidentally removed my e sim from my phone and my physical sim card is not working. therefore i’ll have to get a replacement sim card. is it possible for me to get one within 24hours? either going into the store or calling 150? either e sim or ...

haulaa1 by • Investigator
  • 297 Views
  • 1 replies
  • 1 Helpful

Resolved! Reactivate SIM upon return to UK?

Hi all! Upon my last trip to the UK, I purchased an EE SIM card from one of the machines at the airport. I still have it. Could I put it back into my phone and reactivate it when I get back into the UK? If so, how do I do that? I appreciate any guida...

EE app porting numbers from BT to EE

I'm in the process of moving 4 mobile numbers from BT to EE , numbers came from a BT family sim deal and I've been given the PAC code which is the same for all 4 numbers when porting to EE. I don't have my new  EE  sims yet but Ive logged into my EE ...

Upgraded phone but number hasn’t moved to new sim

Hello! I recently upgraded my phone (existing EE customer) from an iPhone 11 to 12. I moved everything over successfully, then followed the instructions to activate the new sim (type phone number and serial number etc). Despite this, the number has n...

bxbe by • Explorer
  • 383 Views
  • 1 replies
  • 0 Helpful
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