SIM doesn’t work

Geoffrey51190 · ‎27-09-2023

Hi,

I had issues recently when on my phone appeared the message: “SIM card non detected”. This happened many times but then the SIM was working after switching off and on my phone. Today, I lost signal entirely. I’ve removed the card and put it back, and switched off and on many times, and unfortunately nothing is happening. I can’t even call 150 as the WiFi calls is disabled as well, so I’m completely stuck!

Katie_B · ‎28-09-2023

Hello @Geoffrey51190.

Welcome to the community.

I am sorry to hear this is happening.

Do you have another device you can test your SIM in?

Katie

Geoffrey51190 · ‎29-09-2023

Hi Katie,

Yes I’ve tried to put the SIM into my partner’s phone and it still doesn’t work so I guess the issue is coming from the card.
I did requested a eSIM unfortunately I couldn’t go through the activation as I needed a code sent on my number, and I lost signal completely as the physical SIM isn’t working at all anymore. Therefore I’ve requested a new physical SIM card and hope it will work.

James_B · ‎29-09-2023

Please keep us updated @Geoffrey51190

James

Geoffrey51190 · ‎30-09-2023

Hi,

I just received my new SIM card. Unfortunately it looks like I still don’t have signal …

The difference this time is that it looks like my phone is detecting the SIM card as it asked me to unlock it - which I did. But the status remains unchanged, I don’t have signal at all. Please help!

Edit: Yes I’ve turned the phone on and off

Chris_B · ‎30-09-2023

@Geoffrey51190 You’re SIM card needs to activate this can take up to 24 hours but try turning the device off/on again a few times as this help register the sim on the network. Sims only roughly take around 4 hours to activate at most though.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Geoffrey51190 · ‎30-09-2023

Hi Chris,

Thanks for your reply. Okay maybe I just need to wait then. Although I hope I don’t need to actually activate the SIM before using it as it should send a code to my number but I can’t receive any message without signal with my old SIM. On the letter it says if it’s a replacement I shouldn’t need to activate.