Hi All,
I have recently purchased a new SIM only contract.
Because my phone accepts eSims I chose that option with the hope of saving time and effort...
After setting up the contract I received an email informing me to "login on our website" to please log in on our website and tap the prompt to download your eSIM", but when I login there is no prompt about eSims or even a download option anywhere.
I noticed there was a "link products" box, so I selected "add a device" > "Link EE mobile or SIM", enters mobile number, enters 4 digit pin, the only account ends with a different number to what I had in the email, if I go ahead and select that account, I find myself at the "We’re having trouble linking your products", try again obviously does the same until maximum attempts for the day have been reached...
I presume this is because the account numbers don't match, but I only have one EE login.
Any ideas?
