BT to EE one has worked the others not

jontmoore
Explorer

‎26-05-2023 09:54 PM

3 iPhones on BT, moved over but the Sims we sent to my second address, the mobiles stopped working and when I rang BT they said the numbers had ported. I drove to my second address, put the sim in my phone and the EE network came up straight away. The other two phone say no sim, I have tried reinserting but nothing comes up.

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎27-05-2023 08:00 AM

Hi @jontmoore 

Have the other two BT SIMs stopped working too?

Chris

0 Helpful
jontmoore
Explorer
In response to Christopher_G

‎27-05-2023 08:23 AM

yes, all had stopped working on BT

0 Helpful
Christopher_G
EE Community Support Team
In response to jontmoore

‎27-05-2023 08:35 AM

OK, thanks @jontmoore 

The best thing to do here is speak to our Mobile Care team so they can check the status of the transfer and hopefully get them working.

Let us know what happens please.

Chris

0 Helpful