ABROAD - BROKE PHONE - CAN'T CONTACT EE TO GET NEW E- SIM TRANSFERED TO NEW PHON

[rfbyas]

Hi Team, 

I'm abroad in Greece.

My phone was run over. Un-salavgable.

I've got a back up I-phone.

I cannot contact EE the numbers do not ring. I cannot get to a live chat with them! I need help asap. 

I have no access to my apple pay or accounts or anything so I'm stranded! 

Any help would be greatly appreciated. 

I'm hoping if I contact EE somehow! I'll be able to order an E-sim to my back up phone and recover all my accounts and not be stranded. 

If this is possible please let me know. 

Thanks,

[bristolian · Accepted solution]

Realistically your only way of being back online before returning to the UK, is if you used physical SIM, and it wasn't damaged thus can be put into a spare phone.

Replacement physical SIM can only be supplied to your UK billing address or via an EE retail shop. Activation of an eSIM abroad is going to come up against the "can't connect to foreign networks without roaming being active" catch-22.

[tjbryant]

Agreed.  I spent an hour on the phone about a problem with not receiving SMSs and they gave me the feeling that if it was my e-SIM that was the problem it was going to be very difficult to replace whilst abroad (when they said 'very difficult' I assumed they meant impossible).

[Chris_B]

@tjbryant   It’s not impossible to activate an eSIM on a roaming network.  

[bristolian]

In theory a SIM can be activated anywhere. In practice, if any form of authentication is needed, then it can become difficult whilst abroad.