SIM cards & Porting

Resolved! It only says replace my sim and then gives me a physical sim option

I don't have that option. It only says replace my sim and then gives me a physical sim option with a £1.50 delivery charge. I have used a few esims on my phone (Google Pixel 5) so it has the capability.

Resolved! I need pac code please

Resolved! eSIM Activation Request – SIM Only Plan

Dear EE Support, I recently ordered a SIM Only plan from EE and provided a PAC code to transfer my existing number. The order was confirmed on 8 May 2025, but I have not yet received a physical SIM card.Since I am using a phone that supports eSIM, I ...

Resolved! How long to change to my old number

Resolved! Hello, I want to delete one of the SIM cards in my account, I don't need it anym

Hello, I want to delete one of the SIM cards in my account, I don't need it anym

Resolved! Not receiving OTP codes

I have recently moved to EE and kept my number. I can't receive OTP codes. I've spoken to EE on 150 several times and it's still not sorted. I contacted one of my online accounts and they gave reset my info their end but it still doesn't work. It see...

Resolved! Keep old number

Just joined EE but want to keep my old number from previous provider what do I need to do?

Resolved! New SIM for 5g

I live in a 5g area and I'm awaiting a new 5g phone any day soon.The SIM I have in my phone at present is over 7 years old. I'm on a pay monthly package.Will I need a new SIM to benefit from 5g on the new phone?