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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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No service

Dear EE Customer Support,I recently joined EE over the phone, two days ago, with the expectation of receiving an eSIM. During the call, I provided my PAC number. Today was supposed to be the day my EE service became active, but I haven’t received any...

Resolved! BT to EE

Hi, first post here. Hoping things will settle down, but experience with transitioning to EE from BT so far has been a bit of a Curate’s Egg.Had Fibre 900, TV, and 2 SIMs with BT. TV was at end of contract and they wanted to inc the cost from £7 odd ...

Minkey1 by • Star Contributor
  • 948 Views
  • 7 replies
  • 5 Helpful

Resolved! EE preloaded SIM in 4G router suddenly not working

I bought an unlimited SIM from Amazon last year that lasts until August 25 - no problems at all until this last week. Suddenly cannot send messages from social media apps on my phone, the content on them is not refreshed and suddenly my laptop is blo...

Rachlh by • Investigator
  • 454 Views
  • 4 replies
  • 1 Helpful

Can’t text for pac code as I have a phone and watch on my account, also I’m keeping the number I’ve had with ee since 2013 and I’ve never needed a pac code for an upgrade before? 

SIM card

I have changed my BT Sim to EE, but I have no phone service. I can’t call out or accept calls. I need to speak to EE but no way of speaking with them other than to call which I am unable to do, any idea of how I get this sorted as I need my phone. 

Cesca1 by • Investigator
  • 288 Views
  • 1 replies
  • 0 Helpful

Switch to EE

I am switching from Vodafone to EE it takes more than one week my EE sim is still no signal now

maxmind by • Visitor
  • 334 Views
  • 2 replies
  • 2 Helpful

Resolved! Sim replacement

Abusive ex partner has snapped sim and destroyed all my photo I’d I need to get a replacement sim with the same number 

Resolved! Loss Sim Card while abroad

I've loss my sim card while in the philippines.I can't use my phone right now to make a phone call to 150. i am worried it will be used by other people who stole my documents and sim.What shall I do? 

Juvy by • Visitor
  • 305 Views
  • 1 replies
  • 2 Helpful
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