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New customer but my number changed when I asked for it not to

Transistorhero
Investigator
Investigator

Hello

I just joined this week. I have noticed that the phone number is showing a new one. I specifically didn't want to change it.

 

I gave ee the code when I joined. Is this likely just a glitch?

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

@Transistorhero wrote:

I gave ee the code when I joined. Is this likely just a glitch?


What code was it you gave EE when you joined?

Hello

The one that 3 gave me. The PAC code

@Transistorhero  number migration’s only happen during the week, your number should migrate should commence today as it take up to 24 hours to migrate 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

@Chris_B wrote:

@Transistorhero  number migration’s only happen during the week....it take up to 24 hours to migrate 


PAC = Porting Authority Code, and "upto 24hours" is a little misleading.

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.