New customer but my number changed when I asked for it not to

[Transistorhero]

Hello

I just joined this week. I have noticed that the phone number is showing a new one. I specifically didn't want to change it.

I gave ee the code when I joined. Is this likely just a glitch?

[bristolian]

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@Transistorhero wrote:

I gave ee the code when I joined. Is this likely just a glitch?

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What code was it you gave EE when you joined?

[Transistorhero]

Hello

The one that 3 gave me. The PAC code

[Chris_B]

@Transistorhero  number migration’s only happen during the week, your number should migrate should commence today as it take up to 24 hours to migrate 

[bristolian]

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@Chris_B wrote:

@Transistorhero  number migration’s only happen during the week....it take up to 24 hours to migrate 

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PAC = Porting Authority Code, and "upto 24hours" is a little misleading.

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.