No calls

[Anndrea]

I can’t receive a single call for some reason and this chat just appears after 24h without access to it.

It is very disappointing that I have no email to contact the support team, because I couldn’t call or receive any calls back from the costumer services. It was very frustrating and dangerous as a vulnerable person on a work trip abroad. 

I want to investigate why it says my calls are activate for a “system” that I have not activated and blocks my phone from communication. 

[XRaySpeX]

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

[Anndrea]

I have my Roaming on add ons activated every month as I travel very regularly, it is the first time in 4 years that I had this issue. 
 My biggest problem is the lack of communication, there’s no email or other contact information. I can NOT call or receive calls which makes the whole “call 150” pointless. 

[Katie_B]

Hi @Anndrea. 

Thanks for coming here. 

I am sorry to hear you are experiencing this whilst travelling abroad for work. 

Where abouts currently are you?

Have you tried manually connecting to another available network?

What add-on do you have?

Speak soon, 

Katie

[XRaySpeX]

I never suggested call 150. I made a no. of points & asked a few Qs, none of which you addressed.

[Anndrea]

Hi, 

Yes, I have tried everything there is available to sort this out myself. Every tip and ideas you mention and the ones on the EE page, but it is still blocked. 

I removed the SIM card and still blocked. I can have SMS and data (which mind you I pay monthly for Roaming) but the only issue is with calls both ways. 

I had a family member call EE and they shut her down, which is even more frustrating as I gave her permission and all the details asked by the EE member. 

[Leanne_T]

Hi there @Anndrea 

Thanks for coming back to us. 

You would need to call us if you're the account holder and we have no third party access set up at our end. 

Please try calling and the team from any other phone on +44 (0)7953 966 150 and they will get everything checked and help get this sorted. 

Thanks 🙂

Leanne. 

[Anndrea]

Hi, 

I am not sure if I was not clear enough when I said “I can NOT call with my phone” thanks to EE my number is unavailable to call or receive any calls. 

I need an option through email. I will be changing companies to a more reliable one as soon as I get back. I can’t believe how I had my roaming activated and I checked before leaving, and the online contact form is by call? It’s very frustrating and disappointed of a costumer services. 

[Leanne_T]

Hi @Anndrea 

Thanks for coming back to and I understand how frustrating this is for you. 

I am very sorry you would need to call us from any other phone as we have no email address to contact us on. 

Full contact information can be found on the Contact Us page. 

Thanks. 

Leanne.