Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 6803 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6466 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 62516 Views
  • 290 replies
  • 89 Helpful

Resolved! No idea what they are on about

Thanks for making it simple and clear. Do I have EU roaming now or not ?Better log in to check.. oh thanks EE. Not sure how you can be any more useless... 

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Resolved! Roaming in Turkey

Hello, I will be travelling to Turkey on 18th May for a week and will need to purchase the £25 bolt on to use my data. Do I need to do anything to activate this before I leave the UK? Also, I have an extra sim card on my account for my 9 year old son...

sophiet2 by Investigator
  • 2201 Views
  • 6 replies
  • 16 Helpful

Resolved! Roaming USA

Just want to upload 2 photos on arrival in USA to security. I think I understand that I will need £5 for the day to roam. Once the plane has arrived is it immediate that the choice of roaming plan will show and is it immediate or is there a delay. I ...

LS555 by Explorer
  • 574 Views
  • 5 replies
  • 0 Helpful

Can I use EE sim in France?

I'm using a £15 subscription pack. If I get to France, does it automatically roam? Or does EE text me?

Roaming EU

So EE, already you were taking the ____, now you’ve gone that bit further, so I have the top contract, sim only, £41 a month, unlimited data, you now ask, for £15 a week to use my data abroad, (France) and it’s capped at 50gb for the whole month, I h...

ACTUALLY URGENT!! - Roaming in China

This is an urgent request for help, serious answers only please.My son is onboard a container ship bound for Shanghai due to dock on 28th April.He is disembarking for emergency repatriation to the UK.He needs access to mobile calls using his EE SIM o...

Resolved! Making and receiving calls while abroad

Hi,I have purchased a roaming pass for 7 days and upgraded my phone plan to indclude roaming which will take place on 26th April. I am currently in Australia and though my wifi is working I am unable to make or receive calls, but can receive text. I ...

Emmalyn by Visitor
  • 1067 Views
  • 4 replies
  • 0 Helpful

Resolved! Help with payment and switching to Pay As You Go

      Hello,    I am currently abroad (in Russia) and unable to call your support number.    I have received a notification about an outstanding balance of £68.32 and would like to pay it to avoid service interruption.    I also would like to keep...

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Resolved! Roaming

Just arrived in the usa Spent a long time taking to an ee guy to change my wife's phone from eu roaming to the one that includes the usa. My phone was already good to go and got a welcome to the usa message when we landed One day later message from e...

Goose451 by Investigator
  • 403 Views
  • 2 replies
  • 1 Helpful