Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 716 Views
  • 0 replies
  • 12 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 28702 Views
  • 241 replies
  • 72 Helpful

Can't call

Hi, I have the same problem, can’t even ring important services.  They still haven’t fixed it!

McBurnil by Investigator
  • 268 Views
  • 2 replies
  • 0 Helpful

Resolved! Roam like home: EU. Does it charge for each country?

Hi all! As per the attached image with a pay as you go subscription plan, if I pay the 10 pounds say in Germany for a week, will those be valid for another EU country like Austria during that same week? Or will I have to pay again? Thanks.  

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Mobile usage abroad

I purchased a roaming abroad package earlier on in the year and went to France for a month - all was well. My roaming package allows use in Australia so I continued to pay for the package knowing that I was coming to Australia in September 2024. Havi...

Resolved! USA roaming pass

I added the Roaming Pass £25 before leaving the UK. I am now in the USA and I am not getting any mobile data to work, yes I switched phone on and off and yes mobile data is on. 

Resolved! Calling support from USA

Hi,I’m trying to phone EE support form the USA but can’t seem to get through. The call disconnects after around a minute while on the automated line.Phone and sim fully working and I have the roaming pass with no other issues.The live chat doesn’t ap...

Resolved! Not receiving calls when in Greece

Hi, I need some help urgently. I am in Greece for over a month now and both my EE mobile numbers cannot receive calls at all. I had texted ROAMING and ABROAD to 150 about a month ago, someone managed to make a call in one of the numbers, resolved the...

JohnBone by Explorer
  • 335 Views
  • 2 replies
  • 0 Helpful

No signal abroad

Hello, currently in Tunisia and haven’t had signal for the past 3 days I’ve tried everything, changing signal to 4g, automatically changing providers out of the three I can choose one sometime picks up but with no bars, my partner has full signal, I’...

AaronH94 by Explorer
  • 534 Views
  • 6 replies
  • 1 Helpful

Roaming in France

I had roamimg when I arrived in France for few days but how it stopped working and I want to add myself on the day pass but I can't even send message to 50. Can someone help as I can't call or use data?

SimonaF1 by Visitor
  • 295 Views
  • 2 replies
  • 0 Helpful

Resolved! Roaming in France, Spain and to France

-Dear, I am monthly plan payer.  I will travel to the following places for 10 days in EU:-Paris, France on Sep 11-15Barcelona on Sep 15-17;France on Sep 17-Sep 21 and back in UK on Sep 21.I want to join "per day" plan, please advise how.  Do I need t...

AdaSo by Explorer
  • 371 Views
  • 1 replies
  • 2 Helpful