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I cant make or receive calls even with EE

Zedzogandi1967
Explorer
 
11 REPLIES 11
bristolian
EE Community Star
EE Community Star

You've put your message into the subject line, and it may have been cut short. What do you mean by not being able to make or receive calls "even with EE"?

Are you in the UK or abroad? Are you on PAYG or pay-monthly? Does your phone show coverage indicators? Can you send & receive texts? Can you use mobile data?

Zedzogandi1967
Explorer
Same here but I do have telephone appointments tomorrow and friday
bristolian
EE Community Star
EE Community Star

What do you mean by not being able to make or receive calls "even with EE"?

Are you in the UK or abroad? Are you on PAYG or pay-monthly? Does your phone show coverage indicators? Can you send & receive texts? Can you use mobile data?

I can't make calls or receive calls even when I try to contact EE on 150
it's not going through I can't even receive texts I'm completely not able
to do anything
bristolian
EE Community Star
EE Community Star

Are you in the UK or abroad? Are you on PAYG or pay-monthly? Does your phone show coverage indicators?

I'm in UK and I'm on monthly £17 my phone is showing EE mobile emergency
calls only
Peter_W
EE Community Support Team

Hi there @Zedzogandi1967.

Thanks for reaching out to us here on the EE Community!

Is it only around the one location you've been noticing this error showing, or have you been out and about and noticed no change?

If you haven't already, I'd definitely recommend using our network status checker to see if there are any faults reported in the area.

Peter

Hi
I just checked network coverage in my area it's excellent. I think they
could have barred my number but I paid on 01/20/24
Peter_W
EE Community Support Team

Thanks @Zedzogandi1967, if your number has been barred you would typically still have a signal showing, but it would block you from making outgoing calls. 

Do you know if any other EE users are having the same issues when around your area? 

What model of phone is it you're using too?

Peter