Aboard

[Tpritchard2013]

My phone isn’t allowing me to make calls or texts aboard. When I do it says sorry or she will not allow this call. Please try 470. Tired that again same message even when I call 150 or 360 nothing is being allowed 

[bristolian]

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.

[Tpritchard2013]

My account was suspended due to a missed payment when I got the cut off today as I was working this morning and didn’t see I was cut off until I finished work I couldn’t use my phone after this! I’m sure I have unlimited data roaming aboard as I had used this before. 

how do I make calls when it’s saying restricted and can’t contact EE on any numbers 

[bristolian · Accepted solution]

You didn't mention this in your first post, it alters the situation fundamentally.

Phones that have been suspended for non-payment are usually restored within 24hours of payment being made. This assumes your phone worked abroad prior to be suspended, if not the advice in my previous post stands.