Roaming issues

[Kgen]

Currently in France. Unable to set up Roaming, even after following all instructions before we left. Cannot contact EE, no phone calls going through. No spend cap(turned it off yesterday). Any advice on how to get this resolved?

[Northerner]

Hi @Kgen 

You clearly have some access and therefore can you use the chat on the EE app.

Have you tried manually connecting to the french networks. Have you restarted your device.

Thanks 

[bristolian · Accepted solution]

The roaming facility is what enables your SIM to connect to foreign networks, thus it's entirely consequential, that without that ability, no coverage is obtained abroad, and thus calls, texts & mobile data will all fail.

For PAYG customers, the instruction is to use your phone on EE's UK network before travelling abraod. For pay-monthly, you should text ROAMING to 150 before leaving the UK, and follow the prompts.

If roaming has been enabled, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.

[XRaySpeX]

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.