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4G Data SIM activation for use in car

Ferretcatcher
Investigator
Investigator

‎24-11-2022 08:53 AM

Hello

I have purchased a data SIM from Currys which is preloaded with data for use in my car. I have registered my SIM using the web browser in my car. The phone number is shown in the top left of the screen, However the activation button is not highlighted (in blue) and I cannot proceed to activate (see screen shot). Please advise.

Screenshot 2022-11-23 at 10.53.47.png

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎24-11-2022 11:32 AM

Have you hit the register button and activated the My EE account, @Ferretcatcher?
Chris

0 Helpful
Ferretcatcher
Investigator
Investigator
In response to Christopher_G

‎24-11-2022 11:41 AM

I’ve registered, but when the screen returns, the activation button doesn’t highlight so I can’t press it.

Sent from my iPhone
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Christopher_G
EE Community Support Team
In response to Ferretcatcher

‎24-11-2022 11:48 AM

Could you try on a different device or browser please, @Ferretcatcher?

Chris

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Ferretcatcher
Investigator
Investigator
In response to Christopher_G

‎25-11-2022 10:55 AM

I tried on my iPhone (switching off Wi-fi as I don't a phone). In the end I called 150 and went through to mobile broadband. Apparently the account/SIM was frozen for some reason which is why I could not proceed with final activation.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Ferretcatcher

‎25-11-2022 11:04 AM

Glad you got it sorted @Ferretcatcher 🙂

Thanks for the update.

James

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