Upgrading phone and PIN, but old phone is dead so cant get unlock code

[martymo69]

Hello!  Just received a new Samsung A53 as upgrade to old A3, along with a new SIM.   Problem is when EE send the SIM unlock code to the old phone I cant get it as the old phone screen is illegible. 

How else can I get the code?

Thanks!

[Leanne_T]

Hi @martymo69

Thanks for coming here. 

If you need to register the new SIM card and can't receive the PIN, please call us on 0800 079 8586 and the team will be happy to help 🙂

Leanne.

[martymo69]

Thanks Leanne_T, now waiting in a very very long queue. 

[Leanne_T]

Thanks for waiting @martymo69

Leanne 🙂