Abroad in the US, can't call or text 150

abeech216 · ‎22-03-2025

I'm abroad in the States and I have a contract with EE that includes roaming. I am able to use data but I can't send or receive texts or calls, including to 150. I have tried turning the phone on and off, as well as switching the network selection.

XRaySpeX · ‎22-03-2025

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

abeech216 · ‎22-03-2025

I called over Skype. My phone is already set up for roaming. I'm still having the same issues

Lesley_W · ‎22-03-2025

Hi @abeech216

Welcome to our community.

When you called, did our team run through any troubleshooting with you?

Lesley

Northerner · ‎22-03-2025

Hi @abeech216

What device.

Are you using the correct country codes such as +44.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎22-03-2025

@abeech216 wrote:

I am able to use data but I can't send or receive texts or calls

Did you receive a welcome text message on first arrival? It's as much part of "is my roaming work" as it is the gateway to choosing billing add-ons.

If you haven't, I'd next question whether you're using mobile data or WiFi. Which leads onto whether your roaming facility is actually working.

Barneybeardsa · ‎22-03-2025

Interesting I also have just returned from the USA today and over the last few days I’ve been unable to make calls back to the UK, the call would ring the UK number but as soon as the line was picked up, I got a call failed?

Same issue with incoming from the UK, as soon as I answered again call failed.

I did receive the text message welcome to USA

Hi from EE, welcome to The United States of America.
While you're here, thanks to your Roaming Pass you can use your UK plan allowances.
Calls to countries other than here or the UK are £1.66 per min and texts 76p each. Other charges are the same as when you're in the UK.
For more information on roaming, monitoring usage and managing spend and how to avoid unexpected charges: https://ee.co.uk/help/mobile/roaming
If you have a spend cap on your account, please note that many roaming charges count towards it. If it hits zero, we'll block roaming service to prevent any unwanted charges. If you're the account holder you can check your spend cap by logging into the EE app or texting SPEND CAP to 150.
Call +447953966250 for Customer Services or 112 in case of emergency.
Have a good trip!