Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 3429 Views
  • 0 replies
  • 11 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 5310 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 51664 Views
  • 290 replies
  • 89 Helpful

Resolved! Roaming

I am on holiday and have roaming on my phone but it is not working 

Brown1 by Explorer
  • 432 Views
  • 5 replies
  • 6 Helpful

Resolved! Can't contact about roaming issues

I AM IN ANTALAY. TRIED CONTACTING EE ON "Call us Monday to Friday, 8am to 9pm Saturday and Sunday, 8am to 8pm Call from outside the UK +44 (0)7953 966 150 Roaming charges may apply.". IT JUST DOES NOT WORK!!!!!!! TRIED DIALING 150, NOPE THAT DOES NOT...

MJAK by Visitor
  • 453 Views
  • 2 replies
  • 2 Helpful

Resolved! Inclusive extra row

I have previously had roam abroad pass in my package as a inclusive extra. I see it's all changed now and I am planning a trip to usa. There is a extra there now that says roam pass ROW, then states eligible countries in Row1 zone.Does this mean usa ...

Resolved! Inclusive Roaming Contact Start Before July 2021

Hi I have a 30 day sim only contact that started June 2021 and I have left it to roll over even since, does it still include inclusive EU roaming as it used to say this in the app but it no longer says this? 

jondave90 by Investigator
  • 504 Views
  • 1 replies
  • 1 Helpful

Resolved! Roaming in EU

Hi all,  im going to be living in the Czech Republic for the next six months will my roam abroad pass cover me for that time ? I have unlimited data on my ‘All rounder Unlimited’ account, am I able to use that whilst I’m here thanks in advance 

Mt1971 by Investigator
  • 476 Views
  • 5 replies
  • 5 Helpful

Resolved! United Arab Emirates

Hello We travel to UAE on Friday for two weeks. I can’t find an option to use my data or see something up for the two weeks. I did read on a forum post from over 2 years ago it has to be activated before leaving the UK. Any guidance would be so helpf...

Resolved! Contact EE from abroad but no minutes

How do I contact EE but I’m abroad with no minutes and Roaming isn’t switched on before I came. The live chat function on the app also doesn’t work (the page loads continuously even on strong WiFi).

Kamkam by Explorer
  • 356 Views
  • 1 replies
  • 2 Helpful

Unable to make and receive calls

Hi, I have just purchased an EE SIM card and plan to use it outside of the UK. I activated the SIM card and inserted it into the device. I received a roaming SMS. But incoming and outgoing calls are not established. How can I fix this problem?