Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 4097 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 46757 Views
  • 290 replies
  • 89 Helpful

MMS disabled on iPhone while overseas

My iPhone has MMS messages disabled.I was surprised to find I'd been charged £8.20 to send 10 messages while in the US last month (Roaming plan enabled). Upon querying this with Customer Service, I was told they were MMS messages, not SMS, which is w...

moonfruit by Investigator
  • 410 Views
  • 1 replies
  • 1 Helpful

Resolved! Roaming in Egypt

Hi everyone  Im going to Egypt  next week, but am confused ( normal for me) about Roaming. It appears there are no packages that will cover Egypt. The advice is that I will get a link when i land there and to follow that . My question is - has anyone...

Resolved! Roaming France

hiwhat do I need to do to have an internet in France?

Laur1098 by Visitor
  • 360 Views
  • 1 replies
  • 1 Helpful

Roaming from Abroad

I'm abroad already and I didn't think I needed roaming -I generally purchase local SIM for that-. Now I need to receive a call from the UK, as I'm experiencing a road accident and the idiots of AA only call you on the UK number.I went online on EE we...

Resolved! Can’t send SMS - outside of EU

Hi EE community. I recently switched to a pay as you go plan whilst travelling, as I have been using e-Sims for mobile data instead. I was told when I switched that I needed to send a text every 3(?) months to keep my old number active. But ever sinc...

NHJones by Investigator
  • 754 Views
  • 10 replies
  • 5 Helpful

Resolved! Worst customer service

Been trying to contact an actual person about roaming as I go to Mexico tomorrow and need the £25 pass for 2 phones. I’ve phoned 150 and the options are 1 for visual service or 2 for whatever. Anyway I go 2 and follow the instructions then so far dow...

Clarification on Charges While Travelling in Asia

Hello Could you kindly confirm if, during my travels in Asia, I won’t incur any additional charges beyond my standard monthly fee, provided I don’t use the EE SIM card?Thank you very much for your support and assistance.

sofiac by Visitor
  • 363 Views
  • 2 replies
  • 1 Helpful

BILLING

Can anyone assist... we are in spain. I spoke to a woman two weeks ago that said we have been overcharged and she would action a refund. Instead, today, we cant use our phones at all... our account has been deactivated!!! We are on sim only with the ...

Roaming in Germany Fix

Just thought I would post this here to help anyone else out who had the same problems as me.TL:DR - If you’re having network issues roaming in Germany, manually connect to “o2 -de” This month I’ve been roaming abroad in several European countries and...