Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 5080 Views
  • 0 replies
  • 11 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 5889 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 54725 Views
  • 290 replies
  • 89 Helpful

Resolved! Unlimited data whilst

Can you actually use unlimited data whilst roaming in Europe? I have signed up for 2 years unlimited essentials plus.

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iwoo by Visitor
  • 422 Views
  • 1 replies
  • 2 Helpful

Re: Roaming refresh

My son landed in Egypt 2 days ago, he opted for the 7 day pass, it has stopped working, and he got a message saying 'we have been unable to complete your request ' please try later. He has been unable to connect since, he has called and txt me, in th...

Roaming in Germany

Why do you charge roaming fees when companies like O2 and Vodafone don't charge any roaming fees. 

Kerno61 by Investigator
  • 436 Views
  • 2 replies
  • 3 Helpful

Resolved! Charged while using Roam Abroad Pass

I'm currently in the US and have the Roam Abroad Pass activated. There have been no problems with making or receiving calls until today. I called a UK mobile and was charged international rates. Luckily, I had a £30 spend cap, so the call cut off onc...

BexiG by Investigator
  • 2419 Views
  • 26 replies
  • 7 Helpful

Resolved! How to add 7-day Zone 2 pass?

Hi all,y brother's heading to Egypt on Monday (his line is on my account) - am I right in thinking he can only add the 7-day Zone 2 pass once he's landed there? I assume he'll get a text asking him if he wants to add it as a bolt on? Many thanks, Tim...

Hallti by Visitor
  • 733 Views
  • 2 replies
  • 4 Helpful

Roaming disconnect

On my account I have two phones (mine and my wife’s). Currently, we are both in New Zealand on vacation. Each morning, I go to use the internet on my phone and a message is displayed saying “Android System No Internet. You may be out of data from 2de...

mollcons by Contributor
  • 473 Views
  • 6 replies
  • 3 Helpful

Resolved! Not able to select 10 day pass when abroad

Hi, I have just arrived in Taiwan and I am not able to use mobile data. I do not get an option to buy the 10 day pass, even though the information I added said I would. It currently says waiting. The only option I have is the £8 + for using internet ...

Mattklong by Investigator
  • 484 Views
  • 7 replies
  • 3 Helpful