Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 14861 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10629 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 82988 Views
  • 290 replies
  • 89 Helpful

holiday in the Canary Islands

 my daughter has arrived on holiday in the Canary Islands and she got the welcome txt from new with the link to get roaming 7 day package. When she clicked on it this is what she got.  why is this?  it seems to be a bit of a farce for holiday maker ...

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How to buy 24-hour Zone 1 pass before current pass ends

I’ve been looking for a solution for the past half an hour. My 7-Days Zone 1 pass ends tonight so I want to buy 24-hour Zone 1 passes for the remainder of my stay abroad. It looks like I can’t buy it until my current pass expire, but when it expires ...

rosak by Investigator
  • 1261 Views
  • 4 replies
  • 1 Helpful

can’t make in country calls

I’ve had the same issues in the US.   1) have previously been able to make calls on other holidays 2) manually tried other networks and none work 3) can’t make in country calls - no calls at all (unless on wifi or 4G (WhatsApp/facetime))

LivG98 by Visitor
  • 524 Views
  • 2 replies
  • 3 Helpful

Resolved! Data roaming USA

I went to the USA last year and added on the roaming packing before I left the UK and everything worked fine. I’m going back this year and looked at doing the same again but it says you can’t buy the roaming add-on until you’re in the country you’re ...

Resolved! Roaming charges

Hi,  I'm going to the Dominican republic next week, I will be wanting to buy the 7 day pass when I get there, my question is, will it get added on to my monthly bill? Thanks

Resolved! Calling the uk from Australia

I have a zone 1 roaming package with data and calls. I cannot make or receive calls from the uk. I have changed networks manually, restarted the phone, WiFi on, WiFi off etc and nothing. I made a call yesterday eventually but nothing today. Have spok...

Resolved! I can’t make calls from abroad

I’m stuck in a loop. I can’t make calls to the UK from abroad (Spain) - I get the message “calls to this number are not permitted from this phone”. If I try to text 150 for help I get message undeliverable. There is no option to email EE for help.  I...