Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 13708 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10138 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 81264 Views
  • 290 replies
  • 89 Helpful

can't make calls

Both my wife and I on ee can't make calls out but can receive and get emails can phone out using what's app spoke to someone using Tesco similar problem

Craig2015 by Investigator
  • 435 Views
  • 1 replies
  • 1 Helpful

Mobile service in Ireland

Hello, arrived in Ireland yesterday and we are unable to make any calls. Data working but calling is barred. I contacted EE before leaving and was told all set up for roaming, received message ‘Welcome to Ireland’ we have resorted to buying a local s...

Unable to make calls

I use wifi when I am in my house in Portugal to use internet, no problem browsing in the house or by using mobile data out the house.  I want to use my IPhone to make UK calls in and out of the house, the phone does everything else it should do apart...

Travelling to Spain

What do I need to do to ensure I can use a SAT NAV in Spain while I am on holiday at the best rates

WISH1955 by Visitor
  • 492 Views
  • 1 replies
  • 1 Helpful

Unavailable number

The same thing happens to my wife. We are in Portugal at the moment and for the last couple of calls from our son in Switzerland have gone straight to her voicemail so he contacted her on WhatsApp. A call from her sister in the UK said the number is ...

Pontiff1 by Investigator
  • 859 Views
  • 3 replies
  • 4 Helpful

Making and receiving calls

Hi I am having trouble making and recieving calls, I am currently in the USA and I have the full works tariff, it was working fine a week ago and now I’m getting no dial when making a call so I can’t even contact EE support.I have tried all settings ...

Slalia by Investigator
  • 859 Views
  • 6 replies
  • 6 Helpful

Unable to call Australian numbers

I also have this issue.  I am receiving text messages but i am unable to call australian numbers with my sim, i have the inclusive add on for roaming zone 1 and my data works. its just calling numbers.  Did you manage to find a solution?  

gdev1 by Explorer
  • 750 Views
  • 4 replies
  • 8 Helpful

Resolved! EE ROaming experience, it was a roller coaster

So on my trip to Peru roaming was not working. No welcome message. Tried to select manual networks but without success. Since I could not receive an SMS I would not log in to the EE site to get in contact with customer service due to the two-factor a...

fArGo1911 by Investigator
  • 1643 Views
  • 8 replies
  • 1 Helpful